Identification and contact details of the person in charge of the treatment
MAHUPA 1941 SL, a company domiciled in Pozuelo de Alarcón (Madrid), with CIF B-88452693 (hereinafter MAHUPA) is responsible for the processing of personal data processed through this website (the "Web") . This means that we have regulated and we take charge of treating and protecting the personal data of consumers.
Purpose with which we process personal data
Depending on the products, services or functionalities that you want to enjoy at all times, we will need to process some data or others, which in general will be: (i) identifying data; (ii) economic and transactional information; (iii) connection, geolocation and navigation data; (iv) commercial information; (v) data about your tastes and preferences.
Depending on how you interact on our Platform, we will process your personal data for the following purposes:
To manage your registration as a user of the Platform: to identify you as a user of the same and give you access to its different functionalities, products and services that are available to you as a registered user. We will process your data for as long as you remain a registered user.
For the development, fulfillment and execution of the contract of sale or services: including contacting you for communications related to functionalities, products or services contracted, including sending quality surveys, managing the payment of the products you buy, activating mechanisms to prevent and detect the improper use of the Platform, managing possible changes or returns, for billing purposes by making the invoices of the purchases you have made available to you. We will process your data for the time necessary to manage the purchase of the products or services you have purchased, including possible returns or claims. We will process the payment data until the moment you decide.
To attend the requests or requests that are made through the Customer Service channels: treating the personal data that are necessary to manage or resolve your request. We will process your data for as long as necessary to meet your request or request.
For marketing purposes: personalizing the services we offer you, including sending you personalized information about our services and products, showing you advertising on the internet that you can see when you browse websites, enriching data, carrying out promotional actions and disseminating photographs or photos on the Platform. images that you have shared publicly, as long as you give us consent to do so. We will process your data until you unsubscribe. We will show you advertising until you configure your mobile device or browser to revoke your consent. If you participate in promotional actions, we will keep your data for a period of six (6) months from the end of the action.
Analysis of usability and quality to improve our services: we will treat your browsing data for analytical and statistical purposes to understand the way in which users interact with our Platform, we will carry out quality surveys aimed at knowing the degree of satisfaction of our customers. We will treat your data promptly during the time in which we proceed to carry out the action or survey.
Legitimation for handling your data
The legal basis that allows us to process your personal data depends on the purpose for which we process them:
Manage your registration as a user of the Platform: the processing of your data is necessary for the execution of the terms that regulate the use of the Platform.
Development, fulfillment and execution of the contract of sale or services: it is necessary for the execution of the contract of sale or provision of services, it being possible that some data is only activated because you request or authorize it as payment data, in which the basis on which we treat your data is your own consent.
Likewise, we consider that we have a legitimate interest to carry out the necessary checks to detect or prevent fraud or fraudulent use of the Platform to protect you against fraud attempts made by third parties.
Customer service: we have a legitimate interest to attend to the requests or queries that you make to us through the different means of contact that exist in order to be able to serve you properly and resolve the queries raised.
The treatment is necessary for the execution of the sales contract when the query is related to any incident of the order.
When the query is related to the exercise of the rights about which we inform you below, it entitles us to process your data in compliance with legal obligations on our part.
Marketing: the legitimate basis for processing your data for this purpose is the consent you give us.
To offer you personalized services or show you personalized information, as well as to carry out data enrichment, we consider that we have a legitimate interest in profiling the information we have about you because it allows you to improve your user experience.
Usability and quality analysis: we have a legitimate interest to analyze the usability of the Platform and the degree of user satisfaction in order to improve the user experience and offer a higher quality service.
Recipients (assignments and transfers of data)
We inform you that we do not transfer your personal data to third parties except when there is a legal obligation (Public Treasury, Judges and Courts, Security Forces and Bodies ...).
On the other hand, those in charge of the treatment of the Company, who are dedicated to the information, technology and call center sectors, may have access to your personal data, as well as:
- Financial entities;
- Fraud detection and prevention entities;
- Technology and analytics service providers;
- Suppliers and collaborators of logistics, transport and delivery services.
Exercise of your rights
We are committed to respecting the confidentiality of your personal data and guaranteeing the exercise of your rights, being able to exercise them at no cost by writing us an email to a unique email address ………, simply indicating the reason for your request and the right you want to exercise .
We inform you that you can exercise the following rights:
- Right of access to your personal data to know which are being processed and the processing operations carried out with them;
- Right to rectify any inaccurate personal data;
- Right to delete your personal data, when this is possible;
- Right to request the limitation of the processing of your personal data when the accuracy, legality or necessity of the processing of the data is doubtful, in which case, we may keep the data for the exercise or defense of claims;
- Right to object to the processing of your personal data, when the legal basis that enables us to process it is legitimate interest. The Company will stop processing your data unless it has an overriding legitimate interest or for the formulation, exercise or defense of claims;
- Right to the portability of your personal data, when the legal basis that enables us to process it is consent;
- Right to revoke consent at any time.
MAHUPA has implemented and maintains the security levels required by the RGPD to protect the personal data of the interested parties against accidental losses and unauthorized access, treatment or disclosure, taking into account the state of technology, the nature of the stored data and the risks to which they are exposed. However, the transmission of information over the Internet is not totally secure; Therefore, and despite the fact that MAHUPA makes its best efforts to protect the data of the interested parties, it cannot guarantee their security during transit to the Web. Therefore, all the information that you provide us will be sent at your own risk. Once the data is received, MAHUPA will use rigorous procedures and security functions to prevent any unauthorized access.
The personal data that we may collect through the Web or through the different communications that we maintain with you will be treated confidentially, committing ourselves to keep them secret in accordance with the provisions of the applicable legislation.
Minors under 18 years of age may not use the services available through the Web. In this sense, and to the extent that MAHUPA does not have the ability to control whether or not the interested parties are minors, it is advised that parents and guardians must enable the necessary mechanisms to prevent minors from accessing the Web. and / or provide personal data without their supervision, not admitting MAHUPA any responsibility in this regard.