Shipping & Returns

Shipping

We currently ship in Spain (peninsula and Balearic Islands) to the United Kingdom and Germany.

    Returns

    It is very important that when the order is delivered, you check that the package does not It is torn, stained or open, in which case you should not accept it. In that case indicate the reason on the delivery note and contact us to inform us and make a new shipment.

    MAHUPA SL only offers quality products, ORIGINAL and endorsed by top-level commercial firms. The reception of the products sent and the handling of these to prepare the shipments is done following a strict quality procedure.

    Right of withdrawal

    You have a maximum period of 15 days from receipt of the product (in the case of provision of services), without penalties for its exercise. Thus, the total amount of the purchase will be refunded, that is, the price of the product plus the shipping costs, not subjecting the exercise of the same to any formality, simply being able to demand that the consumer be returned in perfect condition. conditions without limiting the use of the product (as long as it does not go beyond the mere verification of its good condition and operation) to the impossibility of the consumer returning it in exercise of their right of withdrawal.

    Before making said return, the client must contact our sales department via e-mail  info@mascarillasbejar.com where we will tell you how to proceed with the return. No refund will be made that has not been previously communicated.

    To accept the return, the product and its packaging must be in perfect condition and keep all its accessories and original documentation.

    The consumer should know that if the product is not returned in the same original packaging within the withdrawal period, it will suffer a depreciation that will be communicated at the time of reshipment.

    Defective product of origin

    The return is guaranteed. Once we receive the defective product, we will proceed to repair, replace, lower the price or terminate the contract, procedures that will be free for the consumer and user.

    The seller is liable for any lack of conformity that appears within a period of two years from delivery. The consumer and user must inform the seller of the lack of conformity within two months of becoming aware of it.

    Product that, by mistake, does not respond to the order

    MAHUPA SL will bear the costs of collecting the wrong product and
    delivery of the order placed.